Client: Dibz
Role: UX/UI Designer & User Flow Architect
Focus: User Experience Design, Information Architecture, Multi-User Interface Design
Redesigned core user flows for Dibz, a platform that simplifies Sweden's notoriously complex housing queue system. With housing queues being critical for securing rental apartments in Swedish cities, the challenge was to make a bureaucratic process intuitive while accommodating the diverse needs of families and individuals across different municipalities.
Family Queue Management SystemDesigned an innovative multi-user interface that allows users to manage housing queues for entire families from a single account. This addressed a major pain point where families previously had to juggle multiple accounts and queue applications across different family members.
Geographic Queue DiscoveryCreated an intuitive area-based queue addition system that enables users to add all relevant queues within a city or region with streamlined bulk actions. This eliminated the tedious process of researching and adding queues one by one across multiple housing companies.
Simplified Queue Addition FlowRedesigned the queue registration process to reduce cognitive load and minimize user errors—critical when dealing with time-sensitive housing applications that can impact where people live for years.
Hierarchical Information ArchitectureDeveloped a clear information hierarchy that balances comprehensive queue data with usability, allowing users to quickly scan and prioritize multiple housing options across different areas and family members.
Progressive Disclosure InterfaceImplemented progressive disclosure patterns that surface the most critical information first while keeping detailed queue requirements easily accessible when needed.
Multi-Context DashboardDesigned a unified dashboard that provides clear oversight of queue status, waiting times, and requirements across family members and geographic areas—transforming chaos into clarity.
Contextual Guidance SystemCreated in-app guidance that helps users understand Sweden's complex housing queue rules and requirements, reducing barriers for newcomers and ensuring compliance.
The redesigned flows significantly reduced the time and complexity involved in managing multiple housing queues, making the platform more accessible to families and individuals navigating Sweden's competitive housing market. The streamlined interface particularly benefited users managing queues across multiple municipalities—a common need in Sweden's interconnected urban regions.
This project demonstrates deep understanding of complex regulatory environments and multi-stakeholder user needs. Successfully translating bureaucratic processes into intuitive digital experiences while maintaining compliance and accuracy—skills directly applicable to other civic tech and regulated industry projects.
